Client: POA Project
Title: Provision of Services to Conduct Client Exit Interview (CEI) Survey
Locations: Kabul, Mazar, and Herat
Duration: October 2019
Implemented by: Awtsaar Logistic and Consultancy Services
Project Overview: The project, “Provision of Services to Conduct Client Exit Interview (CEI) Survey,” aimed to gather feedback from clients in Kabul, Mazar, and Herat through comprehensive exit interviews. This project was implemented by Awtsaar Logistic and Consultancy Services to support POA in enhancing its services based on client insights.
Activities and Achievements:
- Survey Design and Planning: Awtsaar Logistic and Consultancy Services collaborated with POA to design the CEI survey questionnaire tailored to gather relevant feedback regarding POA’s services. The survey design phase included consultations to ensure the questions accurately captured client experiences and expectations.
- Field Implementation: Following survey design, Awtsaar Logistic and Consultancy Services deployed trained personnel to conduct exit interviews with clients in Kabul, Mazar, and Herat. Field teams adhered to a structured approach to ensure consistency and reliability in data collection.
- Data Collection and Analysis: Awtsaar Logistic and Consultancy Services collected data from the CEI surveys and performed rigorous analysis to identify trends, patterns, and areas for improvement. Data analysis included quantitative and qualitative methods to provide comprehensive insights into client perceptions and satisfaction levels.
- Report Generation: Based on the analysis, Awtsaar Logistic and Consultancy Services generated detailed reports summarizing the findings of the CEI surveys. These reports outlined key findings, identified strengths and weaknesses, and provided actionable recommendations for POA to enhance its services and client satisfaction.
- Presentation and Feedback: Awtsaar Logistic and Consultancy Services presented the survey findings to POA’s management, facilitating discussions on strategic improvements and service enhancements based on client feedback. POA actively engaged in the feedback process to implement necessary changes and address identified areas for improvement.
Project Conclusion: The “Provision of Services to Conduct Client Exit Interview (CEI) Survey” project was successfully completed within the designated timeframe of October 2019. Awtsaar Logistic and Consultancy Services effectively conducted exit interviews with clients in Kabul, Mazar, and Herat, providing valuable insights for POA to enhance its services. The project’s completion underscores Awtsaar Logistic and Consultancy Services’ commitment to delivering actionable insights and supporting POA in its mission to improve client satisfaction and service quality.